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Policies

Prices, Terms, and Conditions

Environmental Supply Company (ESC) product prices are subject to change without notice. Prices in effect at the time of order shall apply. All prices are F.O.B. Durham, North Carolina. When requested, ESC will furnish price quotes by phone, fax, mail or email. Payment terms are 2% 10 days, net 30 days to established accounts in the U.S. that are in good standing or by Visa, MasterCard or American Express. The 2% 10-daypayment discount is not applicable to credit card orders. Prices in the Domestic Price List are for delivery in the U.S. Orders for export will be based upon the Export Price List and must be paid in advance via bank-to-bank wire transfer of funds for full invoice amount. A 1.5% per month finance charge may be applied to invoices over 30 days past due. We reserve the right to refuse any order. Prices, terms, conditions, system components and specifications are subject to change without notice.

*Prices, terms, conditions, system components and specifications are subject to change without notice.

Warranty

Equipment and parts manufactured by ESC and supplied here are warranted to be free from defects in materials and workmanship for a period of one year after delivery. If such defects are discovered within this time period, ESC shall, at its option, repair or replace such equipment or parts, excluding installation. ESC’s obligation hereunder shall be limited to such repair and replacement, F.O.B., its factory, and shall be conditional upon ESC’s receiving notice of any alleged defect within ten days after its discovery, and upon return of such equipment or parts to its factory. This warranty shall not apply to equipment or parts not manufactured by ESC. ESC’s warranty obligations regarding equipment and parts manufactured by others shall in all respects conform to and be limited to the warranty extended to us by our supplier. This warranty is void if equipment or parts have been repaired or altered by others, subject to negligence, accident, damage by circumstances beyond ESC’s control, or improper operation, maintenance or storage, or to other than normal use or service.

Ordering

Telephone orders are accepted for established accounts. In most circumstances, standard off-the-shelf products will be shipped within 24 hours, however the shipping date will be determined upon receipt of order. ESC will ship as soon as possible after receipt of an order via our preferred carriers unless otherwise requested. When requested, we will ship via any mode that you specify. Freight charges are prepaid and added to the invoice. ESC reserves the right to make partial shipments when circumstances beyond our control may delay a portion of the order.

Payment Options
  • Credit Cards Welcome – Mastercard, Visa, Discover, or American Express
  • Purchase Orders – Company purchase orders are accepted upon credit approval
Claims / Returns

If any damage is noted upon receipt of merchandise, first contact your shipping agent. Retain all cartons and packing material. Returns to Environmental Supply Company must have prior return authorization from the ESC Sales Department. Returns will not be accepted without return authorization, freight prepaid by purchaser, and applicable shipping agent inspection reports. A restocking fee may be assessed. Custom manufactured items are not returnable.

Product Design Changes

ESC products that you receive may differ from catalog representations due to design changes and improvements. These alterations in the design are made in response to changes in regulatory requirements or for the purpose of improving performance, prolonging operating life, facilitating replacement of parts or expediting delivery.

Acceptance of Terms and Conditions

Orders placed or deliveries accepted for merchandise supplied by ESC shall constitute acceptance of the foregoing terms and conditions, the exclusive provisions under which ESC sells products. Terms and conditions of any offer, acceptance, or
other contractual document shall not be binding to ESC.