Superior products, superior support.
Source sampling professionals worldwide depend on Environmental Supply for support backed by extensive design and manufacturing experience. Call (800) 782-2575, locally (919) 956-9688, or use the contact form for help with any Environmental Supply equipment.
Frequently asked questions.
01How long does it take to set up an account?
It only takes a few days after we receive a company's financial information before an account can be opened. In some cases the process can be expedited when the needed financial information is on hand.
02Where is ESC located?
ESC is located at 708 E. Club Blvd., Durham, NC 27704-4506. Phone: (919) 956-9688, toll free (800) 782-2575, fax (919) 682-0333.
03What are your hours of operation?
Normal hours of operation are Monday through Friday, 8:30 AM to 5:00 PM Eastern. Often staff are available after 5 PM to answer a question or take an order for the next day. Closed Saturday and Sunday.
04Can I pick up products at your facility?
Yes. Materials may be picked up during normal business hours at our Durham location; payment needs to be for the exact amount or via approved credit card. If an after-hours pickup is unavoidable, ESC will make every effort to accommodate you.
05What is the latest time I can order and get my merchandise the next day?
The shipping cutoff varies by carrier, but in general orders placed and processed by 12:00 PM ship the same day. If you need it, call: we will do whatever we can to meet your deadline.
06May I use my company's FedEx, UPS, or other shipping account?
ESC will ship via any carrier you choose if service is available in our area.
07Do you ship internationally?
Yes. International shipments require special documentation and handling; our shipping staff is familiar with many international requirements, but additional time and costs may apply. ESC cannot be responsible for delays from materials held in customs due to country-specific requirements.
08What payments do you accept?
Major credit cards (Mastercard, Visa), ACH bank transfers, company checks with verification, wire transfers, and cash for the exact amount of the sale. US dollars (USD) are required for international payments.
09What is the lead time for custom orders?
ESC keeps a large stock of materials in-house, but for larger orders or custom configurations please call (919) 956-9688 or (800) 782-2575 and ask for sales.
10Can I return products that aren't used?
Products delivered but not placed in service may be eligible for return if certain conditions are met: same condition as shipped, accompanied by an RMA number, and return shipping prepaid by the customer. See the warranty section below for details.
11Do you service products from other manufacturers?
ESC routinely performs calibration services on Pitots and other apparatus from other manufacturers, and will gladly evaluate your equipment repair needs case by case.
Manuals & tech sheets.
Environmental Supply understands the need for technical information to assist in the assembly and operation of the apparatus we sell, and we are developing documentation on our equipment for the exclusive use of our customers. If manuals or technical sheets are not yet available for your particular equipment, use the contact form or call (800) 782-2575 to speak with our staff about your technical need.
Links & resources.
One year, materials and workmanship.
Equipment and parts manufactured by ESC are warranted to be free from defects in materials and workmanship for a period of one year after delivery. If such defects are discovered within this period, ESC shall, at its option, repair or replace the equipment or parts, excluding installation, F.O.B. its factory, conditional upon notice of the alleged defect within ten days of discovery and return of the equipment or parts to the factory. This warranty does not apply to equipment or parts not manufactured by ESC (which carry the supplier’s warranty), and is void if equipment has been repaired or altered by others, subjected to negligence, accident, damage beyond ESC’s control, improper operation, maintenance or storage, or other than normal use or service.