Superior products, superior support.
Source sampling professionals worldwide depend on Environmental Supply for support backed by extensive design and manufacturing experience. Call (800) 782-2575, locally (919) 956-9688, or use the contact form for help with any Environmental Supply equipment.
Frequently asked questions.
01How long does it take to set up an account?
It only takes a few days after we receive a company's financial information before an account can be opened. In some cases the process can be expedited when the needed financial information is on hand.
02Where is ESC located?
ESC is located at 708 E. Club Blvd., Durham, NC 27704-4506. Phone: (919) 956-9688, toll free (800) 782-2575, fax (919) 682-0333.
03What are your hours of operation?
Normal hours of operation are Monday through Friday, 8:30 AM to 5:00 PM Eastern. Often staff are available after 5 PM to answer a question or take an order for the next day. Closed Saturday and Sunday.
04Can I pick up products at your facility?
Yes. Materials may be picked up during normal business hours at our Durham location; payment needs to be for the exact amount or via approved credit card. If an after-hours pickup is unavoidable, ESC will make every effort to accommodate you.
05What is the latest time I can order and get my merchandise the next day?
The shipping cutoff varies by carrier, but in general orders placed and processed by 12:00 PM ship the same day. If you need it, call: we will do whatever we can to meet your deadline.
06May I use my company's FedEx, UPS, or other shipping account?
ESC will ship via any carrier you choose if service is available in our area.
07Do you ship internationally?
Yes. International shipments require special documentation and handling; our shipping staff is familiar with many international requirements, but additional time and costs may apply. ESC cannot be responsible for delays from materials held in customs due to country-specific requirements.
08What payments do you accept?
Major credit cards (Mastercard, Visa), ACH bank transfers, company checks with verification, wire transfers, and cash for the exact amount of the sale. US dollars (USD) are required for international payments.
09What is the lead time for custom orders?
ESC keeps a large stock of materials in-house, but for larger orders or custom configurations please call (919) 956-9688 or (800) 782-2575 and ask for sales.
10Can I return products that aren't used?
Products delivered but not placed in service may be eligible for return if certain conditions are met: same condition as shipped, accompanied by an RMA number, and return shipping prepaid by the customer. See the warranty section below for details.
11Do you service products from other manufacturers?
ESC routinely performs calibration services on Pitots and other apparatus from other manufacturers, and will gladly evaluate your equipment repair needs case by case.
12Do you provide training on the products you sell?
On-site contracted training is available for our Mercury products along with some other specific Method 5 products. Our support staff will be happy to answer any troubleshooting questions you have regarding the initial set up of your apparatus. For stack testing training and training on specific EPA methods please refer to Walt Smith Associates.
Manuals & tech sheets.
Environmental Supply understands the need for technical information to assist in the assembly and operation of the apparatus we sell, and we are developing documentation on our equipment for the exclusive use of our customers. If manuals or technical sheets are not yet available for your particular equipment, use the contact form or call (800) 782-2575 to speak with our staff about your technical need.
Training video
Links & resources.
One year, materials and workmanship.
Environmental Supply Co., Inc. (ES) warrants Products to be free from defects in workmanship for a period of one year from the date of delivery. ES will, as its sole obligation under this warranty, replace or repair, at its option and upon inspection by ES, FOB ES factory, any Product that does not conform to this warranty. Under no circumstances will ES be liable for any incidental or consequential damages under this warranty or any implied warranties. There are no express warranties or implied warranties including, but not limited to, merchantability and fitness for a particular purpose. ES will not be responsible for damage resulting from any (i) deviation from ES’s operating instructions as printed in ES’s catalog or on any packaging, labels or other literature provided with a Product, (ii) installation of a Product in a manner which is inconsistent with ES’s written instructions, (iii) alteration or modification of a Product, (iv) misuse, (v) neglect, (vi) abuse, (vii) accident, (viii) normal wear and tear, (ix) service by anyone other than someone authorized by ES, or (x) other improper application, installation or operation of the Product.
Terms of sale
Environmental Supply Company (ESC) product prices are subject to change without notice. Prices in effect at the time of order shall apply. All prices are F.O.B. Durham, North Carolina. When requested, ESC will furnish price quotes by phone, fax, mail or email. Payment terms are 2% 10 days, net 30 days to established accounts in the U.S. that are in good standing or by Visa, MasterCard or American Express. The 2% 10-day payment discount is not applicable to credit card orders. Prices in the Domestic Price List are for delivery in the U.S. Orders for export will be based upon the Export Price List and must be paid in advance via bank-to-bank wire transfer of funds for full invoice amount. A 1.5% per month finance charge may be applied to invoices over 30 days past due. We reserve the right to refuse any order. Prices, terms, conditions, system components and specifications are subject to change without notice.
Company purchase orders are accepted upon credit approval.
If any damage is noted upon receipt of merchandise, first contact your shipping agent. Retain all cartons and packing material.
Returns to Environmental Supply Company must have prior return authorization from the ESC Sales Department. Returns will not be accepted without return authorization, freight prepaid by purchaser, and applicable shipping agent inspection reports. A restocking fee may be assessed. Custom manufactured items are not returnable.
Telephone orders are accepted for established accounts. In most circumstances, standard off-the-shelf products will be shipped within 24 hours, however the shipping date will be determined upon receipt of order. ESC will ship as soon as possible after receipt of an order via our preferred carriers unless otherwise requested. When requested, we will ship via any mode that you specify. Freight charges are prepaid and added to the invoice. ESC reserves the right to make partial shipments when circumstances beyond our control may delay a portion of the order.
Credit Cards Welcome: Mastercard, Visa, Discover, or American Express.
ESC products that you receive may differ from catalog representations due to design changes and improvements. These alterations in the design are made in response to changes in regulatory requirements or for the purpose of improving performance, prolonging operating life, facilitating replacement of parts or expediting delivery.
Orders placed or deliveries accepted for merchandise supplied by ESC shall constitute acceptance of the foregoing terms and conditions, the exclusive provisions under which ESC sells products. Terms and conditions of any offer, acceptance, or other contractual document shall not be binding to ESC.